Gold & Jewellery Manufacturing ERP
From Karat to Counter,
Every Gram Accounted For
AI-Driven Jewellery ERP
Run your entire jewellery business on one platform — karigar allotment, BOM and wastage, hallmarking and HUID, exhibition stock, B2C catalogue and GST e-invoicing — with gold weight reconciled at every step. Built for manufacturers and traders across India and the UAE.
The challenge
Jewellery runs on gold, trust and speed. Spreadsheets and WhatsApp break all three.
Where did the gold go?
Metal goes out to departments and karigars all day. Losses only show up at month end, when it is too late to trace them.
Orders from everywhere
Exhibitions, distributors, retailers and phone calls. Sizes, karats and approvals get lost between them.
A blind shop floor
Which tray is in which department? Who is working on it? Which order is already late?
Catalogue at scale
Thousands of designs, each with sizes, karats, stones, weights and photos, that sales teams must show correctly.
Built for Gold & Jewellery
Gold doesn't forgive guesswork. Merciglobal tracks every tola from issue to sale — making charges, wastage, stone weight and purity — so your stock always reconciles and your margins stay protected through every rate fluctuation.
Weight-accurate at every stage
Issue, process, transfer and return — gross, net, stone and wastage reconciled karigar-wise so nothing leaks on the floor.
Karat & purity, end to end
Define karat, fineness and alloy once; the ERP carries it through BOM, costing, hallmarking and billing automatically.
Karigar productivity, to the gram
See each karigar's pending issue, returns, wastage and turnaround — and settle labour on actuals, not estimates.
Hallmarking & HUID ready
Capture BIS hallmark and HUID against every piece, with full traceability from casting batch to invoice.
India & UAE, one platform
Run INR and AED books, GST and UAE 5% VAT, with an English/Arabic-ready UI — for your Surat factory and Dubai counter alike.
One connected flow
From the order to dispatch, one system tracks every step
01
Capture orders
Sales App and Exhibition Desk
02
Approve
Distributor, Sales, Accounts, Order Manager
03
Plan
Order BoM, Job BoM, batches, job sheets
04
Produce
Trays through 15 departments, melting to packing
05
Guard the gold
Control Room, day close, loss recovery
06
Check quality
Purity, XRF, weight, finish, hallmark
07
Dispatch
Slips and barcode labels
08
See it all
8 live dashboards, TV board, Ask AI
Sales App · for retailers and distributors
Your full catalogue in every dealer's pocket
A mobile ordering app that works on any phone, tablet or desktop. Dealers log in with a WhatsApp OTP, so there are no passwords to forget.
Live weight engine
Change the size or karat and the gross and pure weight update instantly, before the order is placed.
Browse and filter
By category, collection and weight range, with zoomable images and variants
Configure each piece
Size, karat, stone colour, quantity and remarks per line
Cart, wishlist, reorder
Saved on the server, so the cart follows the dealer between devices
Custom design requests
Customer uploads a photo; a new design code is created for the factory
Track every order
See which department the order is in, or request a change
Exhibition order desk
Turn a crowded exhibition stall into clean, confirmed orders
1 · Onboard
Register the visitor
Mobile check, company and city. The right distributor is assigned by country.
2 · Scan
QR codes on trays
The phone camera scans each design. The system records which trays were shown to which buyer.
3 · Review
Buyer's own cart
A private link on WhatsApp lets buyers check quantities and add remarks on their own phone.
4 · Report
Nightly digest
Every evening, an email lists the day's orders by distributor and retailer.
In a live deployment, almost all orders in the first season came through this desk: about 390 orders and over 21,000 pieces in five weeks.
Approval chain
No order reaches the floor until it is approved
Distributor
Confirms the retailer's order
Sales head
Checks designs and terms
Accounts
Clears credit and dues
Order manager
Releases it to production
Approve, reject or restore at every step, each with its own role dashboard and queue.
Priority and delivery date travel with the order, so planning knows what comes first.
Full audit trail. Every action is logged with the user and the time.
Production planning
From approved order to job sheet in minutes
The planner sees every approved line in one place, groups similar items into batches and hands each department a printed job sheet.
Order BoM and Job BoM
Components, blank and ready weight, profile, background, machine code and size variation
Ready for Batch
List or grouped view of everything waiting; build a production batch in one click
Job sheets and priority
Assign operators, set item priority and print job sheets with design images
Shop floor · department dashboard
Every tray, in every department, visible in real time
A typical route (departments are set up in a master to match your factory)
Receive a full tray or part of it
Assign an operator and start the clock
Record rejects with a reason, per department
Transfer and merge components to the next stage
Every move logged with gross weight, purity and pure weight
Control Room · gold accountability
Know where every gram is, every day, and where the loss happened
Issue and receive
Metal goes out and comes back with gross weight, purity and pure weight worked out automatically. Trays are verified before release.
Day start, day close
Each evening, department stock is settled and locked in the vault, then restored next morning. Balances are shown in pieces and grams.
Loss recovery
A guided wizard from chips to heating to melting calculates the true metal loss and records it in the Loss Book, by department.
Quality and dispatch
Checked against your standards, labelled and ready to ship
Quality control
A QC parameter master you define, with reject reasons linked to each department.
Dispatch and printing
- Dispatch slip on A4 or a thermal printer, with category, quantity and weight.
- 50 × 25 mm barcode labels (Code128), design QR labels, and process and transfer slips.
- Order prints with design photos for the buyer.
Department TV board
Put the shop floor on the wall
A full-screen board for a factory TV. Every department shows what is waiting, in hand, being worked on and done. It refreshes every minute.
Trays that sit too long are flagged amber after 1 day and red after 3 days, so supervisors act before an order slips.
Polish
In hand 18 · Working 6
On time
Setting
In hand 24 · Working 9
2 trays over 1 day
Laser
In hand 41 · Working 12
1 tray over 3 days
Enamel
In hand 7 · Working 3
On time
Business Flow Modules
Every module a jewellery manufacturer actually needs — from the design table to the GST portal, working together on one gold-accurate ledger.
Design & Karat Masters
Production Intelligence
Exhibition & B2C
Stores & Inventory
GST & Compliance
CRM, AI & Automation
Decisions at the Speed of the Gold Rate
Every gram, every karigar, every karat — turned into the numbers that protect your margin. 8 management dashboards with 114 live widgets, 400+ reports, and Ask-AI for instant answers.
Gold reconciliation report
Opening, issued, returned, wastage and closing — balanced to the gram, karigar and department wise.
Making-charge & wastage analytics
See labour and loss by design, karigar and process, and price new orders on real cost.
Stock & valuation, live
Metal and stone valuation re-priced to today's rate, ready for any audit or insurance call.
Management dashboards
The whole business on one screen
8 dashboards with 114 live widgets: management, sales, region, order pipeline, production, workforce, exhibition and system.
Click any number to drill down. Export to Excel or PDF. Day and night modes.
Production and workforce
Find the bottleneck and the loss
Pieces issued, received and rejected per department. Metal loss by department. Rejections by reason.
Worker and machine scorecards, pieces per work hour, and a department-by-weekday activity heatmap.
Masters built for jewellery
Designs, karats and materials, described the way jewellers think
Product design
Category, collection, karat and purity, gross and pure weight, stone type and colour, enamel, rhodium, sizes, barcode and three photos.
Items and stores
RM, semi-finished, finished and scrap; HSN and GST; ABC and VED class; reorder levels; locations, racks and physical stock checks.
Fast catalogue setup
Drag in hundreds of photos at once and they match to design codes automatically. Import designs from a spreadsheet.
A karat master with your purity percentages drives every weight calculation, from the dealer's order screen to the Control Room.
Running live today
A gold jewellery maker selling across India, the UAE and Oman
2,750
designs in the catalogue, every one with photos
~300 kg
of gold ordered in the first five weeks
21,600+
pieces ordered across about 10,000 order lines
550+
retailers, distributors and sales staff on the apps
570+
buyers registered at exhibitions
15
shop-floor departments tracked tray by tray
Figures from a live deployment, rounded, as of October 2026
Why Jewellers Choose Merciglobal
Three decades inside Indian manufacturing, now purpose-built for gold — every feature earns its place on the shop floor.
Gram-perfect reconciliation
Gross, net, stone and wastage balanced at every issue, transfer and return.
Karigar-wise costing
Settle labour on actual turnaround and wastage, not guesswork.
Hallmarking & HUID
BIS hallmark and HUID captured and traceable to the casting batch.
Exhibition stock control
Trade-show and consignment inventory always tied to the main ledger.
Integrated B2C catalogue
Carousel, banner, wishlist and cart for online and counter sales.
GST, done right
e-Invoice, e-Way Bill and GSTR-2B auto-match in one flow.
India + UAE ready
INR/AED, GST and 5% VAT, with an English/Arabic-ready interface.
Ask-AI built in
Plain-language answers on stock, orders and ledgers — no report hunting.
WhatsApp automation
Order, dispatch and payment updates sent automatically.
Secure & auditable
Role-based limits, device control and a full approval audit trail.
Completeness
What is covered today, and what can be added
Getting started
Shaped to your factory, not the other way round
1
Study
We map your departments, karats, approvals and prints
2
Configure
Masters, workflow, QC checks, user rights and print layouts
3
Load
Your catalogue, photos, dealers and opening stock
4
Train
Role by role, with a help page for every screen
5
Go live
With ongoing support through built-in tickets
Why Merciglobal: We build ERP for manufacturers in jewellery, textiles, paper and ports, for clients in India and the UAE. Your own screens and reports are added on the same platform.
Automating Segments
Modules You Will Love
Purpose-built for gold
Mobile & showroom ready
Rate-fluctuation proof
Modular & scalable
Fast to go live
AI-driven, future-ready
Questions and Answers
Trusted By
Corporate Manufacturers Across India and the UAE.
150+ clients served. Six industries. One standard of delivery.
What Industry Leaders
Say.
Hear from the leaders who are redefining manufacturing through our integrated digital ecosystem.
"Merciglobal ERP transformed our production tracking. The real-time insights are unparalleled."
Dharmesh Patel
Managing Director, Eagle Group, Surat
"The integration between modules is seamless. We've seen a 30% reduction in lead times."
Mahendra Jain
Managing Director, B.K.Tex Group, Mumbai
"Deployment was surprisingly fast. The AI features help us predict maintenance before failures occur."
Dipak Katiyare
Founder & Managing Director, Radhe Computers, Surat
Free · AI-powered · No obligation
Get your free ERP Fit & Gap-Closure analysis
Upload your requirement sheet for Jewellery Manufacturing. We instantly map every requirement against the live Merciglobal Cloud ERP and prepare a requirement-vs-fulfilment comparison plus a tailored proposal deck — then help you book a live demo.
- ✓ Coverage matrix (Excel)
- ✓ Custom pitch deck (PPT)
- ✓ Demo with a specialist
Ready to account for every gram?
Book a live demo. We load a sample of your catalogue and walk your team through one order, from the exhibition stall to dispatch.