Voice Support, Telegram Tickets, and Guided Help Across Every Screen
Ask questions by voice, raise tickets from Telegram, and get step-by-step guides on every ERP screen—all new this month.
This month's release focuses on making help and support more accessible—whether you prefer speaking, messaging, or reading. Voice commands are smarter, Telegram now accepts support tickets, and every screen in the ERP has a built-in guide.
Voice commands that actually listen
- Ask about support requests by voice: say something like 'how was request 22805 closed?' and get the status, closing reply, and a visual walkthrough
- Recording now stops when you finish speaking, even in noisy environments—no more getting cut off mid-sentence
- Common questions about dates, company details, financial year, and sales/purchase totals are answered instantly
The Support Center has also been refreshed. It loads faster, and there's a new Meetings tab showing your scheduled sessions with Merciglobal—complete with minutes, pending points, and whether it's online or in person. Completed requests that aren't verified within 10 days are now accepted automatically, reducing back-and-forth.
Raise support tickets from Telegram
- Send a message to @merciglobal_bot to create a ticket—no need to open the ERP or Support Center
- Available to Admin and SOPC users
- Your request is logged immediately with full tracking in the Support Center
For completed support requests, a new 'How it was fixed' button provides an animated walkthrough. You'll see what you asked, what was changed, how it was verified, and before/after screenshots—available in English or Hindi.
Screen Guide now covers the entire ERP
- Every entry screen has a Guide button with tours of the list view and entry form
- Each field has a help card explaining checks, pending lists, formulas, and accounting impact
- Guides are available in English and Hindi, now extended to Accounts Master, Journal, Cash/Bank transactions, payroll, assets, and CRM screens
The login screen now features a rotating 'What's new' panel highlighting the five most useful recent updates, refreshed daily. There's also a direct link to the full changelog if you want the details.
Renewal reminders made simpler
- The 'Your Renewal is Due' box now includes a Get Proforma button
- View, print, or download your proforma invoice as PDF in one click
- If no proforma exists yet, one is created instantly
These updates reflect feedback from operations teams who wanted faster self-service options and clearer guidance without waiting for a call. If you haven't tried the voice commands or Screen Guide yet, they're worth a few minutes of exploration.